Return and Exchanges

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please go to our return centre.

Please note that returns will need to be sent to the following address: PO BOX 8856 GOLD COAST MC, Queensland 9726


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mwnthelabel.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center

  • Enter your order number and email address to start

  • Follow the instructions and select the items you want to return

  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 15 days from the date of purchase

  • In unused and resellable condition

  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards

  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selected item. Once the exchange request is approved, the replaced item will be shipped to you.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us hello@mwnthelabel.com.au